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Frequently Asked Questions

What is the Promotional Offer?

Purchase an Opel Mobile SmartJ5 Phone (Participating Product) from a Big W or Officeworks store or online at bigw.com.au or officeworks.com.au and you will be entitled to receive an Opel Mobile SmartJ5 phone case valued at $20 as well as a $30 SIM card with the first 30 days of the plan free upon activation.

What stores are participating?

Big W and Officeworks stores as well as Big W and Officeworks online

Who is eligible to enter?

Australian residents who purchased an Opel Mobile SmartJ5 Phone from Big W or Officeworks during the promotional period.

When does the promotion start?

09:00 AM AEDT 15 November 2023.

When does the promotion end?

11:59 PM 31st January 2024.

What is the Participating Product?

Opel Mobile SmartJ5 phone

What is the bonus gifts?

1 x $20 SmartJ5 phone case

1 x $30 SIM card with the first 30 days of the plan free of charge upon activation

How do I redeem my Gift when purchasing a Participating Product from a Participating Retailer?

1. Purchase a participating product from a Participating Retailer i.e. Big W or Officeworks store

2. Keep your valid proof of purchase (as outlined below) and IMEI number for all participating products

3. Provide a copy of your proof of purchase and IMEI number through the redemption portal    https://opelmobile.com.au/j5sim

Instructions on how to find IMEI/Serial number can be found at the following: www.opelmobile.com.au/how-to-find-an-imei-number/

4. Follow the prompts to receive the Gift that will be delivered to your Australian mailing address.

5. You can redeem your Gift/s from 09:00 AM AEDT 15 November 2023 until 11:59 PM 7th February 2024

Is there a limit for the promotion?

There is a limit of one claim for the Gift per participating product purchased.

Can I transfer or redeem this gift for cash?

The Gift is not transferable and cannot be redeemed for cash.


For any issues, please email us at help@opelmobile.com.au or phone 1300 971 584 8am to 6pm Mon to Fri AEDT (excluding public holidays)

Talk to an Opel Mobile Expert Today

Call 1300 971 584