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Frequently Asked Questions

What is the Promotional Offer?

Purchase an Opel Mobile SmartKids Phone (Participating Product) from a Big W or Officeworks store or online at or and you will be entitled to receive a Opel Mobile SmartKids phone case.

What stores are participating?

Big W and Officeworks stores as well as Big W and Officeworks online.

Who is eligible to enter?

Australian residents who purchased an Opel Mobile SmartKids Phone from Big W or Officeworks during the promotional period.

When does the promotion start?

09:00 AM AEDT 1 April 2024

When does the promotion end?

11:59 PM 31 July 2024

What is the Participating Product?

Opel Mobile SmartKids Phone

What is the bonus gift?

1 x $25 SmartKids phone case

How do I redeem my Gift when purchasing a Participating Product from a Participating Retailer?

1. Purchase a participating product from a Participating Retailer i.e. Big W or Officeworks.

2. Keep your valid proof of purchase (as outlined below) and IMEI for all participating products.

3. Provide a copy of your proof of purchase and IMEI through the redemption portal

Instructions on how to find IMEI/Serial number can be found at the following:

4. Follow the prompts to receive the Gift that will be delivered to your Australian mailing address.

5. You can redeem your Gift from 09:00 AM AEDT 1 April 2024 until 11:59 PM 7 August 2024

Is there a limit for the promotion?

There is a limit of one claim for the Gift per participating product purchased.

Can I transfer or redeem this gift for cash?

The Gift is not transferable and cannot be redeemed for cash.


For any issues, please email us at or phone 1300 971 584 8am to 6pm Mon to Fri AEDT (excluding public holidays)

Talk to an Opel Mobile Expert and Order Your SmartKids Phone Today

Call 1300 971 584